---
title: Case Study - Full Account Management - Shefa
---

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# SHEFA

Disposable Tableware & Cutlery

Full Account Management

## THE START

## Overview

---

Shefa, a family-owned business founded in 1992, has long been a trusted supplier of disposable plastic products in physical stores across Manchester. In 2020, recognizing the immense potential of the online marketplace, the company made a strategic decision to enter the Amazon UK market.

At RPGECOM, we're thrilled to share the incredible transformation of Shefa's e-commerce venture. It's a story that highlights the substantial obstacles Shefa encountered and the innovative solutions we, as their dedicated partner, put into action. These efforts led to a remarkable 300% surge in revenue in just one year.  
This success story serves as a testament to the power of collaboration and expert guidance in the ever-evolving world of Amazon and e-commerce.

## THE PROCESS

## Challenge

---

Within just six months of becoming a seller on Amazon, the brand owner found themselves overwhelmed by the technical intricacies of managing their account, coupled with a limited understanding of how to boost revenue and foster their brand's growth on Amazon. After conducting a thorough account assessment, we identified three distinct groups of challenges.

1. Challenges in Optimizing Listings:  
•    Limited investment in creating product listings.  
•    Lack of a well-defined launching strategy.

2. Creative Asset and Branding Challenges:  
•    Insufficient creative assets.  
•    Lack of branding and design consistency across their product range.

3. Sales and Marketing Challenges:  
•    Low conversion rates.  
•    Minimal SEO efforts.  
•    Unprofessional copywriting.

## THE PROCESS

## Solution

---

1

Comprehensive Brand Audit

We initiated a thorough brand audit, involving creative, logistics, brand, listing, and PPC experts. This step aimed to identify weaknesses and opportunities within Shefa's Amazon presence.

2

Data-Driven Recommendations

Following the audit, we generated data-driven recommendations from each expert, ensuring a holistic approach to address Shefa's challenges.

3

Multi-Level Strategy Formation

With the expert recommendations in hand, we designed a multi-level strategy. This strategy covered vital aspects of account development, long-term brand growth goals, and the establishment of clear monthly Key Performance Indicators (KPIs).

4

Execution and Daily Management

The strategy was then put into action, encompassing activities such as creative makeovers, SKU launches, review acquisition, and PPC campaign restructuring. We implemented hands-on daily management to ensure ongoing optimization.

## THE PROCESS

## Implementation

---

- 1. Creative Transformation
  
  
  
  Leveraged our in-house studio for a comprehensive creative makeover, developed a brand story, enhanced creative assets, including premium A+ content and videos, and created an advanced brand store.
- 2. Brand Expansion
  
  
  
  Devised a brand launching strategy for new SKUs and relaunched select existing SKUs.
- 3. Review Enhancement
  
  
  
  Acquired initial reviews through the Vine program and merged variations to boost review counts.
- 4. Optimized Listings
  
  
  
  Crafted new listing copy based on thorough keyword research.
- 5. PPC Campaign Restructuring
  
  
  
  Restructured the entire PPC campaigns to improve performance.
- 6. Daily Account Management
  
  
  
  Implemented hands-on daily management to ensure continuous account optimization.

## THE PROCESS

## Results

![1](https://39837019.fs1.hubspotusercontent-na1.net/hub/39837019/hubfs/1.jpg?width=1200&length=1200&name=1.jpg)

1. An impressive 37% average conversion rate (CVR) among the top 7 best-selling products. This remarkable CVR highlights the effectiveness of the strategies in driving customer engagement and sales.

![2](https://39837019.fs1.hubspotusercontent-na1.net/hub/39837019/hubfs/2.jpg?width=1200&length=1200&name=2.jpg)

2. Storefront sales - An additional revenue of over 10,000 GBP generated after the establishment of a brand storefront.

![3](https://39837019.fs1.hubspotusercontent-na1.net/hub/39837019/hubfs/3.jpg?width=1200&length=1200&name=3.jpg)

3. Growth observed after Q1 2022, following the comprehensive creative and listing upgrades we implemented.

![7](https://39837019.fs1.hubspotusercontent-na1.net/hub/39837019/hubfs/7.jpg?width=1200&length=1200&name=7.jpg)

4. The overall revenue achieved during the first full year under RPGECOM's management.

![4](https://39837019.fs1.hubspotusercontent-na1.net/hub/39837019/hubfs/4.jpg?width=1200&length=1200&name=4.jpg)

5. A remarkable 2160% increase in revenue achieved in just 8 months under RPGECOM's management.

![8](https://39837019.fs1.hubspotusercontent-na1.net/hub/39837019/hubfs/8.jpg?width=1200&length=1200&name=8.jpg)

6. The PPC results over the lifetime of the campaign have shown consistent growth in PPC sales while simultaneously reducing ACOS (Advertising Cost of Sales)

![5](https://39837019.fs1.hubspotusercontent-na1.net/hub/39837019/hubfs/5.jpg?width=1200&length=1200&name=5.jpg)

7. Additional Benefit 1: A substantial gain of 322 new subscribers in 2023.

![6](https://39837019.fs1.hubspotusercontent-na1.net/hub/39837019/hubfs/6.jpg?width=1200&length=1200&name=6.jpg)

Additional Benefit 2: An impressive achievement of 56,000 GBP in B2B sales in 2023

## THE PROCESS

## Summary

The implemented strategies at the end of 2021 led to outstanding outcomes for Shefa's Amazon presence. The brand witnessed:

- Shefa achieved a remarkable 2160% growth in revenue within 8 months.
- A 37% average conversion rate (CVR) was achieved among the top 7 best-selling products.
- A significant increase in product visibility and conversions was observed.
- Over 10,000 GBP in extra revenue was generated after setting up a brand storefront.
- A growth in PPC sales while decreasing ACOS (Advertising Cost of Sales) was consistently maintained.
- An impressive 322 new subscribers were gained in 2023.
- B2B sales reached a substantial 56,000 GBP in 2023.
- In the first full year under RPGECOM management, total revenue witnessed remarkable growth.

---

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